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Here’s how to find your nearest Royal Mail Priority Postbox – and exactly how they work for sending back coronavirus test kits
© (Photo: Shutterstock)If you’ve ordered a postal test, the process couldn’t be simpler. Your testing kit will arrive with a leaflet of information, which includes clear and detailed information on what exactly you will need to do.
© (Image: Royal Mail)While the test itself is relatively simple, sending your sample back can be tricky as you need to find a ‘priority postbox’.
© (Photo: Stu Forster/Getty Images)Read more: Royal Mail jobs Scotland: the temporary Christmas positions available in Edinburgh, Glasgow and beyond
So what is a priority postbox, and how can you find your nearest?
Here's everything you need to know.
What is a priority postbox?
The Royal Mail describes itself as a “key partner for the government's coronavirus testing programme.”
'We are collecting completed test kits from priority post boxes or from homes as part of the government programme.”
It’s likely you’ll be asked to post your completed coronavirus test kit to one of Royal Mail’s 30,000 specially selected priority postboxes. These can be identified by the NHS/Royal Mail sticker affixed to them.
If you are expecting your local postbox to carry such a sticker, but you arrive to find it does not, you can still use it, though Royal Mail requests you let them know by calling 0345 266 8038 Monday to Friday 8am – 6pm.
There's nothing else special from a visual standpoint about these post boxes other than their stickers.
How does a priority postbox work?
Where Is The Nearest Priority Post Box
The idea behind priority postboxes is that the Royal Mail can use them to get completed test kits back to the NHS as quickly as possible.
Designating certain post boxes as priority ones can also help to reduce the number of post boxes that are used to collect coronavirus samples.
This means fewer postboxes come into contact with the virus, thus minimising the risk of spreading the infection.
Royal Mail says it has worked “in partnership with the Chief Medical Officer to ensure that the process is safe for our colleagues.”
How do I find my nearest priority postbox?
Details on how to find your nearest priority postbox are laid out clearly in the instruction booklet that arrives with your test kit.
But if you’re still having trouble, you will also be able to find your nearest priority postbox on the Royal Mail app or the Royal Mail website.
If you’re unable to access a computer or smart device, you can call 0345 266 8038.
This line is open 8.30am to 5pm Monday to Friday.
For more information on the Royal Mail’s priority post boxes, head to the website
COVID-19 UPDATE
We are endeavoring to ensure that this current disruption does not affect the service we offer and your patience and understanding at this time would be appreciated as there may be some delays in providing a response to your enquiry
Priority Post Boxes
We are still operating to our normal scheduled office hours, which are –
Monday to Friday 9:00am - 5:00pm – and we would look to respond to your enquiry during the next working day
Calls may still be made to our office number 0161 238 8978 and if these are not answered, any voice messages will be responded to as soon as possible
**KEY RETURN/COLLECTION**
Please ensure you have contacted our office at least 72 hours before you are due to return or collect any property keys so that we can ensure you have the relevant arrangements are in place -
*PLEASE DO NOT JUST TURN UP AT OUR OFFICE WITHOUT A PRE-BOOKED APPOINTMENT AS THERE IS NO POSTBOX FOR THE RETURN OF KEYS*
REPAIRS / MAINTENANCE
Whilst we are still operating our online maintenance service, there may be delays incurred for Non Essential repairs and priority will be placed on issues with Heating, Hot Water, Major Leaks and Power Failure and subject to the availability of our contractors
Any maintenance issue needs to be reported by clicking on our Maintenance link- https://manlets.fixflo.comor via the Maintenance Repair button on our website www.manlets.com
If you have an EMERGENCY MAINTENANCE ISSUE, that occurs out of our normal office hours such as NO HEATING, NO WATER, A LEAK, COMPLETE POWER FAILURE please contact our EMERGENCY OUT OF HOURS SERVICE on 0844 8469626
In the event of any Gas Leak please contact – National Grid on 0800 111 999 immediately
Thank you for your assistance and please stay safe and well.
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